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Fast Search

Love Check
Marquise diamond
Bypass ring
Heart ring
Classic eternal style
Wedding season
Trendy style
Men's ring
International designers collection

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Order Issues

How can I confirm my ring size?

Shipping & Delivery

What is the cost of shipping?

Purchase & Payment

What is Darry Ring purchase rules?

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FAQs

1. I can only buy one engagement ring from Darry Ring?

You may purchase as many engagement rings as you wish or upgrade them (if you desire the same style with a larger diamond). However, our policy clearly states that all purchases must be made exclusively for the one recipient who will sign the True Love Agreement with you.

2. How can I check the status of my order?

To check on your order status, please log in to your account and select "Orders" to review the details and track its status.

Remember, customization can only begin once you’ve signed the "True Love Agreement".

When your order leaves our distribution centre, you'll receive an "Order Shipped" email with your tracking number and a link for easy tracking.

Finally, when your package arrives at the delivery address, an "Order Delivered" email will be sent to confirm its arrival.

3. Can I have more than one True Love Agreement?

But of course. Just reach out to our customer service team via live chat , provide your order number, and request your additional True Love Agreement. This service is completely free!

4. What should I do when I tried to place an order, but my payment did not go through?

As payment might fail for different reasons, we prepared some suggestions for you:

• Your credit card has declined the payment, or your card does not process USD payments. We advise that you try another card and confirm that it can be used to process payments in USD.

• Your payment limit may have been reached. Please check to see if you have received a limit reminder SMS from your bank. It is recommended that you use PayPal, Affirm, Klarna or Afterpay to make installment payment, our partners.

• You received an error message from the website when you made the payment. We are sorry that this happened. Please contact us by live chat or at clientcare@darryring.com with a screenshot of the error message to our customer service team. We appreciate your patience and understanding.

5. I don’t understand this True Love Verification thing, how my data will be handled?

We cooperate with two independent services to securely handle and verify your ID and face-frontal picture (selfie). These images are not stored on our servers at any point . Instead, a numerical representation is created, we call it " Darry Ring ID " to manage your account, ensuring your privacy and compliance with GDPR and CCPA laws. For a comprehensive explanation of our privacy practices, please visit What True Love Verification is .

6. I can't complete the True Love Verification, what should I do?

Please follow the system prompts and try again. If the issue persists, click the "Manual Review" button below to start the manual review process.

A customer service agent will assist you and manually review your information. For more details on how the manual review works and how your data is handled, please visit What True Love Verification is .

7. How long will the customization take?

Customization of each ring typically takes about 16+ business days , as each piece is hand-crafted to your specifications. If you need a more precise customization time, please reach out to us via live chat or at clientcare@darryring.com with your product number.

Our customer service team is here to provide you with all the information you need.

8. How are the True Love Agreement and True Love Intent different?

True Love Agreement jewelry:

• ID Verification (True Love Verification) is required.

• All jewelry listed below must be purchased solely for the same recipient.

• Engagement Rings: Each engagement ring you purchase must always be for the same recipient, as per the True Love Agreement, symbolizing a lifelong commitment. Multiple purchases are allowed, provided they are dedicated to the same partner. Upgrade and exchange services are also available.

• Wedding Rings: You can purchase multiple wedding rings, either on their own or alongside other categories.

• Jewelry: Jewelry can be purchased either on their own or alongside other categories.

True Love Intent jewelry:

• Any product purchased under this section does not require ID (True Love Verification).

• Darry Ring will not offer engagement rings, wedding rings, or fine jewelry designed for engaged or married couples under this section, in order to remain true to our mission and our belief in the essence of True Love.

9. Will I be charged shipping fees, duties, taxes and any other fees?

Shipping is FREE within The US, Singapore, Vietnam, Malaysia. For Canada, free shipping will be applied for orders of $1,000 or more. Shipping costs for other countries will be calculated at checkout.

In order to ensure quality, every product of DR is hand crafted. The resulting customization fee is included in the product price and will be listed at checkout.

Prior to receiving your package, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient. Please contact your local customs office for your current VAT rate and further details.

For orders to the United States:

The sales tax will be automatically applied at checkout based on your location (state) and applicable local tax laws. Please note that the terms may change to comply with taxation regulations. Orders with address changes or product replacements will have sales tax recalculated based on the applicable tax rate. Customs duties are included in the final total.

For orders to EU: Taxes and are included in the price, customs duties will be applicable if requested by the local customs.

If you have any questions, contact us at clientcare@darryring.com or via live chat.

Order Issues

1. How can I check the status of my order?

To check on your order, please log in to your account and select "Orders" to review the details and track its status.

Remember, customization can only begin once you’ve signed the "True Love Agreement".

When your order leaves our distribution centre, you'll receive an "Order Shipped" email with your tracking number and a link for easy tracking.

Finally, when your package arrives at the delivery address, an "Order Delivered" email will be sent to confirm its arrival.

2. How can I confirm my ring size?

Darry Ring provides a ring size conversion chart to help you confirm your size. For the most accurate measurement, we recommend using a ring sizer or visiting a store to have your finger measured. To order a ring sizer and get more information, please click to check our Ring Size Guide.

3. Why didn't I get a tracking number?

If you have completed the payment and, in case of a True Love Agreement product, signed the Agreement , your order will enter the customization stage.

For True Love Intent jewelry, once the payment is done, the order will be processed by our logistics team.

Once everything is ready and shipped, you will receive an "Order Shipped" email with a tracking number.

If you notice that the processing status has reached the delivery stage on your order details page but have not received the "Order Shipped" email, please contact us at clientcare@darryring.com or by live chat for assistance.

4. What should I do when I tried to place an order, but my payment did not go through?

As payment procedure might fail for different reasons, we prepared some suggestions for you:

• Your credit card declined the payment, or your card does not accept USD payments. We advise that you try another card that accepts payments in USD.

• You received an error message from the website when you made the payment. We are sorry that this happened. Please contact us at clientcare@darryring.com or by live chat with a screenshot of the error message to our customer service team. We appreciate your patience and understanding.

5. I have not received my order confirmation, what should I do?

After you complete for your order, you will receive your order confirmation email immediately. If you have not received your email after 24 hours , please contact us at clientcare@darryring.com or by live chat.

6. I can't complete the True Love Verification, what should I do?

Please follow the system prompts and try again. If the issue persists, click the "Manual Review" button below to start the manual review process.

A customer service agent will assist you and manually review your information. For more details on how the manual review works and how your data is handled, visit What True Love Verification is .

7. Will I be charged shipping fees, duties, taxes and any other fees?

In order to ensure quality, every product of DR is hand crafted. The resulting customization fee is included in the product price and will be listed at checkout.

For orders to the United States:

For orders to EU: Taxes and are included in the price, customs duties will be applicable if requested by the local customs.

If you have any questions, contact us at clientcare@darryring.com or via live chat.

Shipping & Delivery

1. What is the cost of shipping?

Free shipping on all orders deliveried to the US, Singapore, Malaysia, Vietnam. For other countries or regions, the shipping cost calculation rule is basic shipping cost + 0.2% of the product price. The basic shipping cost is shown in the table.

Continent/Region	Country/Region	Base Shipping Cost
North America	United States, Canada (orders over $1000)	$0
North America	Canada, Mexico, Puerto Rico	$100
Asia & Indian Subcontinent	Malaysia, Singapore, Vietnam	$0
	Brunei, Japan, South Korea, Macau, Philippines, Thailand	$80
	French Polynesia, Indonesia, Maldives, Sri Lanka	$160
Europe	Austria, Denmark, Finland, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands (Holland), Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, United Kingdom, Vatican City (Italy)	$100
Europe	Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Hungary, Iceland, Latvia, Lithuania, Malta, Slovakia, Slovenia, Turkey	$160
Oceania	Australia, Fiji, Guam, Marshall Islands, New Zealand	$100
Africa	Mauritius, Morocco, Reunion Island, Seychelles, South Africa	$160
Caribbean & South America	Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, Brazil, Cayman Islands, Chile, Costa Rica, Curacao, Dominica, Grenada, Jamaica, Montserrat, Panama, Saba, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Argentina, Bolivia, Colombia, Ecuador, Guatemala, Peru, Venezuela	$160
Middle East	Bahrain, Israel, Lebanon, Saudi Arabia, United Arab Emirates	$160

2. What is the delivery timeline?

Please, refer to the following table

Country/Region	Shipping Time
Singapore	2-5 business days
Malaysia	3-5 business days
Vietnam	3-7 business days
Japan	3-7 business days
United Kingdom	5-13 business days
United States	6-10 business days
Canada	6-10 business days

Keep in mind that when placing an order, you'll to calculate the estimated shipping time delivery + customization time, for each ring is approximately 16+ business days, as each ring is handcrafted according to customer preference.

For precise information on the customization time for your order, please contact us directly at clientcare@darryring.com or use our live chat feature with your order number. Our customer service team is ready to assist you with all the detailed information you need.

*Shipping times are approximate.

*For some remote areas the shipping time may be slightly longer.

*For countries not listed above, please contact us for more information.

*For security reasons, we will not ship to any P.0. Box addresses.

3. How long will the customization take?

Customization of each ring typically takes about 16+ business days, as each piece is hand-crafted to your specifications. If you need a more precise customization time, please reach out to us atclientcare@darryring.com or via live chat with your product number.

Our customer service team is here to provide you with all the information you need.

4. Can I change my shipping address?

You will receive an email to confirm your delivery address before your order is shipped. If the address is correct, no further action is needed. However, if you notice any errors, please confirm the correct address within 48 hours of receiving the email. For any modifications, contact us at clientcare@darryring.com or via live chat.

If you need to make any changes to your order for any other reason, please reach out to us as soon as possible. We are here to help and will do our best to accommodate your request.

5. Is my order insured in transit?

All orders are shipped fully insured and registered for their full value through UPS, FedEx, or DHL Express services, and require Signature Confirmation upon delivery.

To ensure secure and accurate delivery, Darry Ring mandates that all shipments be sent to a physical business or home address only.

6. Can I track my delivery?

Yes, once your order is packed and ready for shipment, you will receive an "Order Shipped" email with the tracking number and a link to track your package.

If your order is split into multiple shipments, you will receive a separate "Order Shipped" email for each package.

7. How is delivery managed during peak holiday seasons?

We strive to ensure your jewelry arrives on time, but during peak seasons (from December to January), high demand and third-party courier delays can occasionally impact delivery timelines. To avoid any disappointment, we strongly recommend placing your order well in advance of important dates.

While we strive to process your purchase as quickly as possible, please note that busy periods may cause delivery delays. For more details, feel free to reach out to our customer service team.

8. Does Darry Ring ship to APO/FPO addresses?

Unfortunately, we do not ship to APO (Army Post Office) or FPO (Fleet Post Office) addresses. To ensure successful delivery, please provide a detailed street address (such as a residential or business address) to avoid any shipping issues.

Purchase & Payment

1. What are the Darry Ring Purchase Rules?

With your first order, a "DR account" will be created, for you to navigate your profile on our website, and in case of True Love Agreement products, we will verify your ID and create your "Darry Ring ID".

Depending on the selected product, you might be prompted to our True Love Verification.

True Love Agreement category: It is also necessary to sign the True Love Agreement on your first purchase. Once the True Love Agreement is signed, your loved one's name tied to it can never be modified or deleted.

True Love Intent category: No ID verification will be required, nor prompted by the system

You can choose a signing date for True Love Agreement. If not, it will default to the purchase date. You will have only one opportunity to change it within 48 hours after placing the order, so choose a significant date like your proposal or wedding date.

For modification, please contact us at clientcare@darryring.com or by live chat.

2. I can only buy one engagement ring from Darry Ring?

3. How are the True Love Agreement and True Love Intent different?

True Love Agreement jewelry:

• ID Verification (True Love Verification) is required.

• All jewelry listed below must be purchased solely for the same recipient.

• Wedding Rings: You can purchase multiple wedding rings, either on their own or alongside other categories.

• Jewelry: Jewelry can be purchased either on their own or alongside other categories.

True Love Intent jewelry:

• Any product purchased under this section does not require ID (True Love Verification).

4. What payment methods are accepted?

We accept credit/debit cards (Visa, Mastercard, American Express, Union Pay) as well as Paypal, Apple Pay, Google Pay, Stripe, AliPay, Wechat Pay, Affirm, Klarna and Afterpay.

5. What should I do when I tried to place an order, but my payment did not go through?

As payment procedure might fail for different reasons, we prepared some suggestions for you:

• Your credit card declined the payment, or your card does not accept USD payments. We advise that you try another card that accepts payments in USD.

6. Will I be charged shipping fees, duties, taxes and any other fees?

In order to ensure quality, every product of DR is hand crafted. The resulting customization fee is included in the product price and will be listed at checkout.

For orders to the United States:

For orders to EU: Taxes and are included in the price, customs duties will be applicable if requested by the local customs.

If you have any questions, contact us at clientcare@darryring.com or via live chat.

7. Do I have the option to pay in installments?

Yes, if you are an adult resident of the United States, you can choose to pay in installments through the following platforms, with some options offering 0% interest. Additionally, we offer PayPal as a global payment option, which also provides installment plans. This allows customers from Europe, Africa, Asia, and other regions to enjoy flexible payment solutions. For more details, please visit their respective websites:

• Affirm

• Klarna

• Afterpay

• PayPal

8. What is the Darry Ring customization fees?

To ensure the highest quality, every Darry Ring product is handcrafted. The customization fee varies based on the price of each product and is detailed in the provided table. Please note that customization fees (including taxes) are non-refundable for returns or exchanges.

Item Price	Customize Fee
X≤$200	$20
$200<X≤$2,500	$60
$2,500<X≤$10,000	$100
X>$10,000	$200

Returns & exchanges

1. How can I change or return an item ordered online?

Reach out to us and we'll do best we can, but, in the case your order has already been shipped, please contact us by email clientcare@darryring.com or live chat to arrange an exchange or return. We cannot make changes or cancellations for special orders or shipped items.

We'll do our best to accommodate your request, but keep in mind that some changes may cause shipping delays.

2. What conditions must be met for returns?

To initiate a return at Darry Ring, please make sure to meet the following conditions:

• Submit the return application within 15 days of signing for the package upon delivery, and send the return promptly—preferably within 5 days of receiving return approval.

• Items must be in their original packaging with all accompanying materials, including the packing slip, diamond certificates, and after-sale service card (including name, address, phone, email, item, and service details).

Returns that do not meet these requirements will be rejected.

3. How long will the return/exchange process take?

Once we receive the returned order, our Quality Assurance department will inspect and verify the item's condition. The return process typically takes around 7 business days from the receipt of the item. Refunds will be issued using the original method of payment.

4. What are my responsibilities if I return or exchange the goods?

Kindly note that customers are responsible for the shipping costs associated with returning or exchanging goods. Additionally, please be informed that customization fees (including taxes) are non-refundable. Please refer to the custom fee table for our products.

Item Price	Customize Fee
X≤$200	$20
$200<X≤$2,500	$60
$2,500<X≤$10,000	$100
X>$10,000	$200

The commodity sales tax previously collected at the time of purchase will be refunded in the event of a return and refund is issued.

Please also be aware that if a return or refund is initiated for personal reasons, the original shipping fee included in the order will not be reimbursed.

For insurance claims, please note that they must be initiated within 30 calendar days after the item is signed for. Claims made after this period will not be accepted.

Brand

1. What is the meaning behind a Darry Ring?

Upon purchasing your first engagement ring with us, you'll be required to sign the True Love Agreement, in which there will be a solemn vow that we wish for all our customers to follow, that "for richer or poorer, in sickness or in health, till death do us part" you will be the True Love of each other's lives.

2. Is a Darry Ring an Engagement Ring?

While Darry Ring is renowned for its engagement rings that place True Love at the forefront, the brand also offers a variety of other products, including bracelets, earrings, watches, etc... . The True Love Verification process is implemented to uphold our brand policy and enforce the rule of purchasing for a special someone per lifetime. This approach highlights the significance of genuine love while celebrating a broader range of exquisite jewelry.

3. Does Darry Ring truly embody the values it upholds?

"One Love, One Lifetime", This belief has drawn those who trust in True Love, but it has also held back those uncertain about it. Regardless, it has only strengthened Darry Ring’s determination to stay true to the vision of authentic love.

4. What can one expect to invest in a Darry Ring piece?

The price of a Darry Ring varies based on design, materials, diamond quality, and customization. We offer a range of exquisite diamond rings to suit all styles and budgets, with the flexibility to tailor each piece to your needs and financial means. While our quality and design are exceptional, we believe True Love should be accessible to everyone—expect to spend anywhere from a few hundred to several thousand. This is a promise we uphold every day.

5. How can I ensure my Darry Ring jewelry is genuine and meets all quality standards?

To guarantee authenticity and the highest quality, Darry Ring jewelry should only be purchased from our official website or at an official Darry Ring store.We select only the finest diamonds and source them responsibly, so purchases made outside these channels cannot be assured to meet our standards or be genuine Darry Ring pieces. Currently, in-person purchases are available exclusively in France and China, while customers worldwide may shop directly on our official website.

6. What embodies the spirit and origins of Darry Ring?

The essence of Darry Ring lies in its unique commitment to love’s rarest vow: the promise that each customer may purchase only for one person in their lifetime. Rooted in timeless ideals of devotion and fidelity, Darry Ring finds its artistic heart in Paris,where our talented designers bring elegance and artistry to life. Every piece reflects our dedication to exceptional craftsmanship, embodying the highest standards of quality and sophistication, and making each Darry Ring jewel a true testament to enduring love.

7. What are the 10 No Sale Rules for the Darry Ring？

Inspired by countless couples who embody True Love and the cherished stories of our customers, Darry Ring has established 10 NO-SALE RULES to uphold our “One Love, One Lifetime” promise.These rules are thoughtfully crafted to protect the dreams of young people and honor their dedication to True Love.

Warranty

1. Can I upgrade my engagement ring?

Certainly. We provide a complimentary lifetime natural diamond upgrade for our engagement rings. Here is how the process works:

• The new ring must be available on our website.

• It must be priced at a minimum of 1.3 times the price of your original ring.

• T- You will only need to pay the difference between the new ring's price and that of your original ring.

For instance:

• Original Ring Price: $2,000

• New Ring Minimum Price: $2,600 (1.3 x $2,000)

• New Ring Price: $3,000

Upgrade Cost: $3,000 - $2,000 = $1,000

Thus, you would pay $1,000 to complete the upgrade.

Please, note that your current ring must be returned.

2. Can I change styles for free?

Yes, you may change styles free of charge within 15 days of purchase. However, if the replacement item is priced higher than the original, the price difference will need to be covered by the customer. Additionally, any shipping costs associated with the return and replacement will be borne by the customer.

3. How to maintain my ring in pristine condition?

To ensure the best care for your ring, we recommend scheduling a professional maintenance session once a year.

We offer a range of gold carats, including but not limited to 18k gold.

Regular maintenance helps preserve the quality and brilliance of your ring.

For everyday care, use a soft microfiber polishing cloth to gently remove fingerprints and moisture from the diamond's surface. This will help maintain its exceptional radiance. For more information, please visit Jewelry Care & Cleaning.

Ring Size

1. How do I measure my ring size?

At Darry Ring, we aim to simplify the process of finding your perfect ring size. We provide two helpful methods for accurate measurements:

• Complimentary Ring Sizer: We'll send you a free ring sizer to use at home.

• Downloadable Ring Sizer: You can also access a downloadable version.

For both methods come with detailed instructions and additional tips, please check out our Ring Size Guide.

2. What should I do if I'm in between ring sizes?

If you find yourself between ring sizes, we recommend opting for the larger size.

This will provide a more comfortable fit, particularly if your fingers swell due to weather changes or other factors.

3. Can I modify the size after placing the order?

Yes, you can modify the size of your order by contacting us at clientcare@darryring.comor via live chat before it ships.

However, please note that changing the ring size after a few days of placing your order may impact the customization process and extend the timeline.

4. What should I do if I find that it is not the right size after receiving the ring?

If your ring doesn’t fit upon arrival, Darry Ring offers a one-time free resizing service.

U.S. customers have unlimited lifetime resizing, while international customers receive one free resizing within six months. We can adjust sizes within two sizes based on the US Size, and the resizing takes up to 30 working days. Customers are responsible for shipping costs, and some rings may not be resizable due to design or size restrictions. For more information or to request a free ring sizer, please contact customer service.

5. How can I determine my partner's ring size discreetly?

Here are a few discreet methods to determine your partner's ring size:

• Borrow one of their existing rings and compare it using our Ring Size Chart.

• Have a friend take your partner to a ring store and ask the clerks to help discreetly find out their size.

• Measure their finger gently while they sleep with our Ring Sizer, making sure not to wake them.

Please be mindful of your partner's privacy and comfort. For a free Ring Sizer and more information, please click our Ring Size Guide.