Frequently Asked Questions

    About Us

    1. Where is your store located?

    We have more than 400 shops offline, mainly in Paris, Hong Kong, Beijing, Shenzhen, Shanghai, Guangzhou, etc. You can book a free in-store service at any time.

    2. Why should I choose Darry Ring?

    Darry Ring® redefines the rules of engagement ring - you can only customize a ring for your one & only love.

    3. How can I get in touch with your customer service team?

    For customer service inquiries only, please E-mail clientcare@darryring.com. and let us know. We will deal with it immediately during business days.

     

    COVID-19 Updates

    1. Can I expect the usual shipping times?  

    Since the beginning of COVID-19, we have remained committed to making both safety and customer satisfaction our top priorities. However, customized orders may take up to 20-30 business days to process before they are shipped from our facility. Some carriers are also experiencing extended service delays which could exceed delivery beyond your selected shipping time.

    2. What are you doing to keep team members safe? 

    Our company is committed to making its workforce's health and safety a top priority by implementing rigorous safety standards in line with all states, and countries. These safety protocols include strict social distancing, mandated PPE use including masks, face shields, and gloves; frequent hand washing; increased cleaning schedules, and encouraging team members to stay home when feeling ill.

     

    Shipping & Delivery

    1. What is your shipping policy?

    Please read the details under our Shipping & Returns Details page

    2. What is the cost of shipping?

    Shipping within America or Singapore is FREE on all DR products, shipping for international orders will be calculated at checkout. International customers will also be responsible for any duties, VAT, or taxes charged by their country. All orders are shipped fully insured through UPS/FedEx/DHL Express services with Signature Confirmation.

    3. How long will it take to ship the order?

    The production time for each ring is 25+ business days or less because each ring is made per size and order. Allow an additional 5-10 business days for Express shipping.

    4. Can I change my shipping address?

    We can only support address changes within 48 hours, provided that your order hasn’t been processed for shipping yet. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee any changes to your order once it has been submitted - but we will do our best to accommodate you. If you need to make changes to your order, please contact our customer service team as soon as possible via email at info@darryring.com.

    5. Is my order insured in transit?

    Your package is fully insured while in transit! If you are having an issue with the delivery of your package, please reach out to info@darryring.com for assistance.

    6. Can I track my online order?

    A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgments if your order results in more than one shipment.

     

    Returns and exchanges

    1. What is your return policy?

    Our commitment to you does not end at delivery. We offer the following services to make your return experience as pleasant as possible:

    At DR, we offer a 15-day free return/exchange service, if you are not satisfied with your purchase, you can initiate a return/exchange within 15 days after signing for the product.

    Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for return or exchange. We reserve the right to refuse any return or exchange if we believe the items purchased are intentionally damaged or have been misused. We are not responsible for return shipping charges, and the original shipping charges are nonrefundable.

    Please read the details under our Shipping & Returns Details page.

    2. How long will the return/exchange process take?

    After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase.

    3. Am I responsible for the return/exchange shipping fees?

    At this time, we do not offer free return/exchange shipping for any orders or refunds on customs or duties.

     

    Warranty

    1. Can I Upgrade My DR Diamond?

    DR is proud to offer a free lifetime natural diamond upgrade but only upgrade engagement ring series. If you want to upgrade your ring, the new one to be upgraded must be on sale on the official website, and the price cannot be lower than 1.3 times the current price of the original product. After confirming the upgrade, you only need to make up the difference.

    2. Who certifies your diamonds?

    Our diamonds are graded by GIA Certified Gemologists. Unlike other diamond reports, our foundry guarantees the grade of your diamond with a full producer warranty.

    3. I have resized my ring once before, can I do it again?

    We only offer one complimentary resize, but may be able to resize your ring a second time for a fee. Please reach out to clientcare@darryring.com for assistance.

    4. Can I change styles for free?

    We support free replacement styles within 15 days, if the price of the replaced product is higher than the original product, you need to make up the difference.

     

    Payment

    1. What payment methods do you accept?  

    We accept credit cards (Visa, Mastercard, American Express) as well as Paypal.

    2. I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

    This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

     

    Purchase Rule

    1.Why do I need to authenticate?

    At Darry Ring, you can only customize a ring for your only love. We verify ID for each account and are bound to one's only love forever. The name must not be changed or deleted. So you must upload your passport or driver’s license or other personal ID proof and upload a personal photo for verification.

    2.Can I purchase another diamond ring after I have completed my order?

    a. The Engagement Ring Collection: one diamond ring can only be purchased once in a lifetime, no repeat purchases are supported, signifying the one true love of a lifetime.
    b. Wedding Bands collection: available for direct purchase for the first time and supports repeat purchases.
    c. Other collections: can only be purchased after ordering a engagement ring or wedding band, and repeat purchases are supported.

     

    Order Issues 

    1. How can I check the status of my order?

    Please log in to your account to see whether your order has been shipped and view your tracking number after your order is shipped. You will also receive a confirmation e-mail when your order is shipped, with a tracking number.

    2. Does DR have a ring-size conversion chart?

    Yes. DR has a ring size conversion chart available online to help you determine your ring size. Please click here to view the chart.

    3. How do I place an order on DR?

    Ordering on Darryring.com is easy and safe. Please read the details under our Guide to the Buying page.

    4. Why didn't I get a tracking number?

    We apologize for the technical issue that may cause your tracking number to fail to update. Please rest assured your order is on its way and will arrive within our shipping guidelines. Please contact us at info@darryring.com, if you require assistance. We appreciate your patience and understanding throughout this process.

    5. I have not received my order confirmation, what should I do?

    Order confirmations can sometimes take up to 24 hours to receive due to high demands. If you have not received your order confirmation E-mail after 24 hours, please e-mail us at info@darryring.com with your inquiry.